Terms of service
Terms of Service — Zevora
Welcome to Zevora. These Terms of Service ("Terms") govern your access to and use of the website [WEBSITE URL] (the "Site") and any purchase you make through it. By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Account Terms
1.1 You may be required to create an account to place an order. You agree to provide accurate, current, and complete information during registration and to keep it updated.
1.2 You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. Notify us immediately at shopkushagra@gmail.com if you suspect any unauthorized use of your account.
1.3 You must be at least 18 years of age, or using the Site under the supervision of a parent or legal guardian, to create an account or place an order.
1.4 Zevora reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or abusive activity.
2. Pricing and Payment
2.1 All prices listed on the Site are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
2.2 Zevora reserves the right to change prices, offers, and discounts at any time without prior notice. Prices at the time of order confirmation will apply to that order.
2.3 Payments can be made through the payment methods listed on the Site, including [UPI / cards / net banking / other methods accepted]. All payments are processed through secure third-party payment gateways; Zevora does not store your card or banking details.
2.4 In the event of a payment failure after debit from your account, the amount is typically reversed by your bank/payment provider within [BUSINESS DAYS] business days. Please contact us at shopkushagra@gmail.com if this does not occur.
2.5 Cash on Delivery (COD), if offered, is subject to a [COD FEE, IF ANY] and may not be available for all pin codes or order values.
3. Product Descriptions
3.1 We make every reasonable effort to display product details, images, and descriptions accurately. However, slight variations in colour, size, or packaging may occur due to photography, lighting, or supplier updates, and do not constitute a defect.
3.2 Zevora does not warrant that product descriptions or other content on the Site are error-free, complete, or current. If a product is found to be materially different from its description, please contact us within [BUSINESS DAYS] business days of delivery.
3.3 We reserve the right to limit the quantities of any product we offer and to discontinue any product at any time.
4. Order Acceptance
4.1 Placing an order on the Site constitutes an offer to purchase. All orders are subject to acceptance and availability. Zevora reserves the right to refuse or cancel any order for reasons including but not limited to product unavailability, pricing errors, suspected fraud, or issues identified with your account or payment.
4.2 An order confirmation email/SMS does not guarantee acceptance of your order — it confirms that we have received it. A separate shipping confirmation indicates that your order has been accepted and dispatched.
4.3 If your order is cancelled after payment has been made, a full refund will be processed within [BUSINESS DAYS] business days to your original payment method.
5. Shipping and Delivery
5.1 Zevora ships to addresses within India [and to the following international locations: LIST, IF APPLICABLE]. Delivery timelines vary by location and are estimated at [ESTIMATED DELIVERY WINDOW] business days from the date of dispatch, though actual delivery times may vary due to courier delays, weather, or other circumstances beyond our control.
5.2 Shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
5.3 Risk of loss and title to products pass to you upon delivery to the shipping address provided at checkout. Please inspect your order upon delivery and report any damage or discrepancy to shopkushagra@gmail.com within [BUSINESS DAYS] business days.
5.4 Zevora is not liable for delays caused by incorrect or incomplete shipping addresses provided by the customer, or delays caused by the courier partner or force majeure events.
6. Returns and Refunds
6.1 We accept returns/exchanges for eligible products within [RETURN WINDOW, e.g., 7] days of delivery, provided the product is unused, in its original packaging, and accompanied by proof of purchase. [LIST ANY NON-RETURNABLE CATEGORIES, e.g., "Personal care items, innerwear, and products marked non-returnable are not eligible."]
6.2 To initiate a return, contact us at shopkushagra@gmail.com with your order number and reason for return. Approved returns will be processed once the item is received and inspected.
6.3 Refunds will be issued to the original payment method within [BUSINESS DAYS] business days of the returned item passing inspection. For COD orders, refunds will be processed via [bank transfer/UPI], for which you may be asked to provide your bank details.
6.4 If a product arrives damaged, defective, or incorrect, please notify us within [BUSINESS DAYS] business days of delivery with photographic evidence, and we will arrange a replacement or refund at no additional cost to you.
6.5 Shipping charges (where applicable) are non-refundable except in cases where the return is due to our error (wrong/damaged/defective item).
7. Prohibited Uses
You agree not to use the Site to:
7.1 Violate any applicable Indian law or regulation, including the Information Technology Act, 2000 and rules made thereunder.
7.2 Submit false, fraudulent, or misleading information, including placing orders with stolen payment information.
7.3 Upload or transmit viruses, malicious code, or engage in any activity that interferes with or disrupts the Site's functioning or security.
7.4 Attempt to gain unauthorized access to any portion of the Site, other user accounts, or connected systems.
7.5 Use the Site for any unlawful, abusive, defamatory, or harassing purpose, including towards Zevora's staff or other customers.
7.6 Reproduce, duplicate, copy, sell, resell, or exploit any part of the Site or its content without our express written permission.
Violation of this section may result in immediate suspension or termination of your account and, where applicable, referral to law enforcement authorities.
8. Limitation of Liability
8.1 To the maximum extent permitted under applicable Indian law, Zevora, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or purchase of products, including but not limited to loss of profits, data, or goodwill.
8.2 Zevora's total liability arising from any order shall not exceed the total amount paid by you for that specific order.
8.3 Nothing in these Terms shall exclude or limit Zevora's liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable Indian law, including the Consumer Protection Act, 2019.
8.4 The Site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, except as required by applicable law.
9. Governing Law and Jurisdiction
9.1 These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000.
9.2 Subject to applicable consumer protection provisions that entitle you to approach a consumer forum in your own jurisdiction, any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts at [CITY, e.g., "New Delhi"], India.
9.3 In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer can be contacted as follows:
Grievance Officer: Kushagra goel Email: shopkushagra@gmail.com Response Time: Complaints will be acknowledged within 48 hours and resolved within [BUSINESS DAYS, typically not exceeding 30] days, as required under applicable law.
10. Changes to These Terms
Zevora reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site, with the "Last Updated" date revised accordingly. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
11. Contact Us
For any questions regarding these Terms, please contact:
Zevora Email: shopkushagra@gmail.com